Call Center Management Software
IVR Call Center Software ensures calls are handled smoothly & diverted efficiently
This software handles the calls with a huge number of customers and routes calls with telephone systems to the team agent competently fitted to help the customer. It manages the customer communication through phone, live chat and social media and also tracks contact and gathers useful data.
What does the IVR Call Center application do?
Simplify Customer Relationship Management & Help In Boosting The Agent Productivity
Effective communication is a key element to connect business with prospects. Customer expectations are a lot more from a support center as they want their calls to be answered without waiting. They want self-service and collaboration from agents. Call Center software helps to meet these expectations with less effort.
It automates the flow of incoming and outgoing calls with an IVR system which helps to connect callers to the right agent hence reducing wait time for customers. It controls calls ,live chat, and emails altogether on a single platform. It helps to explore the demographic and behavior of the caller to improve the relationship with clients.
It is an investment to invest in customer support satisfaction as it provides agents with tools to improve first-touch resolution and performance. Managers can use this powerful software to track performance of agents, monitor calls and get automatic reporting based on historical data.
The main objective of the call center program is to provide best customer service. Computer telephony Integration of call center systems helps to recognize the information and provide a caller profile to an agent before answering the call. In short, call center software is remarkably useful for all sorts of businesses.
Flexible Cloud Call Center Software Features
Easily Manages Your Inbound & Outbound Customer Communication Over Multiple Channels
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Built-in Telephony
Built-in feature in call center apps to permit agents to make calls without telephone setup using only browsers on their system.
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Call Routing
Assign incoming calls to the appropriate person depending on the nature,time and location of the call using automated call distribution.
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Seamless Telephony Integration
Integration of computer telephony CTI allows agents to manage call center tasks directly from their PC and get information about callers.
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Queue Handling
Provide an option to call back instead of waiting in a queue to the caller who is on hold for a certain time to ensure customer experience.
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Call Logging
Maintain a call log and examine inbound and outbound calls to provide valuable insights based on frequency, duration and other parameters.
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Call Recording
To improve the quality of the call, calls are recorded. Helps to give feedback to the agents about their work and improve customer experience.
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Call Scripting
Provide script templates to help you build new and allow pre-set messages to handle interaction to relieve your agent’s workload.
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Omnichannel Support
Manage all the incoming requests from difficult channels and integrate with SMS, Facebook, whatsapp, live chat to maximize customer support.
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Active Reporting
Provide real time reports to spot any issue to be resolved immediately and allow the supervisor to track call center efficiency and agent’s performance.
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Campaign Management
With the aid of the campaign management feature, you can control every aspect of marketing for call centers in order to increase productivity.
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Voice Recognition
With the advanced voice recognition features of the IVR system, callers' voices are digitally transcribed and stored in an electronic database.
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Alert/Escalation
Set up customized ringtones to notify important calls and inform your employee of an issue to be resolved and prevent them from escalating.
Benefits of Best Call Center Software
Remarkably affordable, easy to use and reliable IVR Call Center App.
Higher Representative Productivity
Direct caller to the right agent quickly who has tools to solve customer issues accurately and monitor interaction which helps to increase productivity.
Enhanced Efficiency
Seamless routing calls, sharing information regarding the caller to the right agent, helping the agent to handle two-way communication efficiently.
Strengthened Customer Satisfaction
Improve customer satisfaction by customizing the service as per client choice and provide them with strong interaction and information for better service.
Better Sales
Allow managers to handle pre-sale queries, take care of after-sale services and access to transaction history to bring about improvement in sales instantly.
Robust Call Center Monitoring Software
IVR Systems involve tracking, analysis , routing & processing of calls
Banking & Finance
Consumer Goods & Services
Education
Fashion
Food & Beverages
insurance
Marketing Services
Media service
Hospitality
Healthcare
IT & Softwares
Logistics & Supply Chain
Banking & Finance
Consumer Goods & Services
Education
Fashion
Food & Beverages
insurance
Marketing Services
Media service
Hospitality
Healthcare
IT & Softwares
